Customer Support for a SaaS App
Added Mar 06 from Hubstaff
We are looking for someone to work remotely and help us with our customer support. We operate a SaaS app that provides marketing reports to marketing agencies. We produced automated reports for things like search engine rankings, social media and ppc.
All our support is offered using intercom. When you are not responding to support messages, we have various other activities we may get you to work on.
* Respond to intercom support and basic sales messages
* Perform one on one screen share demos for new customers
* Conduct webinars
* Write technical support articles
* Perform account setup
* Website content creation
* Write blog articles featuring topics to target marketing agencies
* Perform webinars
* Create backlinks
* Assist with PR campaigns