Ecommerce Customer Support (email, chat and Phone)
Added Mar 29 from Hubstaff
As a rockstar Customer Service Agent, you will be the face and voice of the company, communicating directly with our customers via live chat, email, and phone.
Key Outcomes Within The 1st Year
Befriend 120 customers (x10 per month)
Know details about our customers, like you know your friends
Share at least x10 ideas of how to improve customer satisfaction to the CEO
Become friends and family with the entire Standdesk team
Attracts potential customers by answering product questions; suggesting information about other products via live chat, email, or voice
Maintains customer records by updating account information as needed.
Resolves product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Respond to at least x40 inquiries a day
Call customers to learn about their experience with Standdesk
Bachelor’s Degree from an accredited university preferred.
2-3 related work experience of customer support: live chat, email, voice
Fluent in English: written & speaking (minimal accent)
Type 50+ wpm, adept with Desk.com or Zendesk, Google Apps, MS Office, and Social Media
Full time & ability to work United States (PST) hours
Work from home or any virtual location with stable and fast internet
Next Steps - You must apply at this URL here - > https://goo.gl/uVcBwJ
• Customer Service & Admin Support
- Customer Support
- Email Support
- Phone Support