Inbound Help Desk Associates

Added Apr 15 from Hubstaff

Job Details:

We are looking for 10-20 Inbound Help Desk Associates that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


Responsibilities


* Manage inbound calls in a timely manner

* Follow communication “scripts” when handling different topics

* Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

* Seize opportunities to upsell products when they arise

* Build sustainable relationships and engage customers by taking the extra mile

* Keep records of all conversations in our call center database in a comprehensible way

* Meet personal/team qualitative and quantitative targets

So, Not Remote? Let us know!