Customer Support Specialist

Added Apr 30 from Hubstaff

Job Details:

Job functions:

* Open and maintain customer accounts by recording account information

* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

* Identify and assess customers’ needs to achieve satisfaction

* Build sustainable relationships of trust through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

NPA is a B2B srv provider specializing in business process mgmt including onmi-channel commerce.
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