Customer Service Manager (Philippines)
Added Jun 27 from Hubstaff
As a rockstar Customer Service Agent, you will be the face and voice of the company, communicating directly with our customers via live chat, email, and phone.
**Key Outcomes Within The 1st Year**
* Befriend 120 customers (x10 per month)
* Know details about our customers, like you know your friends
* Share at least x10 ideas of how to improve customer satisfaction to the CEO
* Become friends and family with the entire Standdesk team
* Attracts potential customers by answering product questions; suggesting information about other products via live chat, email, or voice
* Maintains customer records by updating account information as needed.
* Resolves product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Respond to at least x40 inquiries a day
* Call customers to learn about their experience with Standdesk
* Bachelor’s Degree from an accredited university preferred.
* 2-3 related work experience of customer support: live chat, email, voice
* Fluent in English: written & speaking (minimal accent)
* Type 50+ wpm, adept with Desk.com or Zendesk, Google Apps, MS Office, and Social Media
* Full time & ability to work United States (PST) hours
* Work from home or any virtual location with stable and fast internet
Next Steps - You must apply at this URL here - https://goo.gl/uVcBwJ
To validate your application