Customer Service Representative

Added Jul 02 from Hubstaff

Job Details:

We are an officially listed Shopify expert team based out of Montreal, Canada. We focus on connecting Shopify store owners with qualified Shopify developers, marketers and application specialists who are our official partners.

We are looking for a Customer Service Representative to respond to incoming leads and customer requests and manage the relationships with potential and existing customers.

We need a team member that wants to grow with us, by doing something challenging and valuable in the Shopify and eCommerce space. We need a go-getter who is able to effectively solve customers’ issues and positively represent the company for every interaction, someone who wants to deliver exceptional service to our clients.

Duties and tasks:

Interact with potential and existing customers via email and live chat to provide personalized responses to customers’ Shopify related requests and answer questions about the way the company’s platform works.;

Work with escalations and customer retention;

Contribute to Company’s database of internal processes.

Skill and Knowledge Qualifications:

Perfect command of written English;

Good communication skills;

Analytical mind-set;

Negotiating skills, ability to effectively work with unhappy customers;

Knowledge of customer service principles and practices;

Willingness to co-operate with others and work to the greater good;

Multi-tasking capabilities;

Good work ethic;

Growth minded;

Resourcefulness and consistency;

The work is remote, 40hrs/week, Monday to Friday 9am-6pm ET (UTC-4).

So, Not Remote? Let us know!