Customer Service Assistant

Added Jul 02 from Hubstaff

Job Details:

Duties and tasks:


Interact with potential and existing customers via email and live chat to provide personalized responses to customers’ Shopify related requests and answer questions about the way the company’s platform works.;


Work with escalations and customer retention;


Contribute to Company’s database of internal processes.


Skill and Knowledge Qualifications:


Perfect command of written English;


Good communication skills;


Analytical mind-set;


Negotiating skills, ability to effectively work with unhappy customers;


Knowledge of customer service principles and practices;


Willingness to co-operate with others and work to the greater good;


Multi-tasking capabilities;


Good work ethic;


Growth minded;


Resourcefulness and consistency;


The work is remote, 45hrs/week, Monday to Friday 9:am-6:pm ET (UTC-4)

So, Not Remote? Let us know!