Customer Service Assistant

Added Jul 02 from Hubstaff

Job Details:

Duties and tasks:

Interact with potential and existing customers via email and live chat to provide personalized responses to customers’ Shopify related requests and answer questions about the way the company’s platform works.;

Work with escalations and customer retention;

Contribute to Company’s database of internal processes.

Skill and Knowledge Qualifications:

Perfect command of written English;

Good communication skills;

Analytical mind-set;

Negotiating skills, ability to effectively work with unhappy customers;

Knowledge of customer service principles and practices;

Willingness to co-operate with others and work to the greater good;

Multi-tasking capabilities;

Good work ethic;

Growth minded;

Resourcefulness and consistency;

The work is remote, 45hrs/week, Monday to Friday 9:am-6:pm ET (UTC-4)

So, Not Remote? Let us know!