Customer Success Specialist
Added Jul 18 from Hubstaff
_Note: We’re currently looking for candidates in a European or Asian timezone! This means somewhere between UTC+7 and UTC-2\. But feel free to apply if you’re certain this role is for you._
**What We're Looking For**
We’re looking for an Instagram-savvy support specialist. With your teammates, you’ll be the helping hand that users can count on.
When you join our customer success team, we’ll help you learn all the nooks and crannies of Upleap so that you can confidently help our users grow with us. Having a curiosity for how things work is something we really value, but above all - you should already be comfortable with the ins and outs of Instagram.
If you love helping customers succeed, and think that customer success is all about conversations, understanding needs, and being proactive, we’re probably a great fit.
**Who We Are**
We’re an Instagram account management service that’s used and loved by influencers across the globe. Much like this position, we’re a fully remote team with an awesome, laid-back spirit.
**What You Can Expect**
We’re a fantastic, close-knit team that doesn’t abide to a rigid rulebook. Here’s what you can expect when you join us:
We’re an experienced remote team so feel free to pick up your laptop and work wherever you want. The only things you need to make sure of is that you have a reliable internet connection, and that you’re comfortable working remotely (hammocks can be pretty comfortable).
**Time Off (Vacation is Important)**
Time off is important and it’s something we encourage. We expect you to take time off work, with three weeks being the bare minimum. Take time off as you need, when you need.
**Retreat With Us (Exotic Islands)**
We do yearly, week-long retreats and we’d love if you joined us (we pay your way, don’t worry). It’s important to meet each other in person and we value time spent with one another (whether that’s on Slack or face-to-face). We’ve met up all over Europe and islands across South East Asia. All in good fun.
**A Human Culture**
While team retreats sound awesome (and they are), our company ethos is what we value the most. Life is all about enjoyment, and work should be too. We’re all laid back and understand the human side of work and play.
**Some More Perks**
* A set budget for your health insurance coverage
* A self improvement budget so you can keep learning
* Gym membership coverage
**What We Expect From You**
* You’re already an Instagrammer that knows the platform and understands user behavior
* You’re totally cool with working remotely
* You like the idea of working with enthusiastic, knowledgeable teammates
* You have a passion for helping others
**What You'll Be Doing**
Offering an awesome support experience is a team effort and something we’re constantly trying to improve. You’ll be helping us hit our goals by:
* Thoroughly learning the ins and outs of Upleap
* Promptly responding to customers via email (we don’t do phone calls with customers!)
* Helping them solve their product or service problems
* Helping us improve customer experience by providing feedback
**Money Money Money**
We're looking at rates of anywhere between $10-$20 an hour. Naturally, salary is negotiable but also depends on experience. We won't lowball you, we want you long term!
**Are You The Perfect Candidate?**
You’re probably the perfect candidate if you tick all (or most) of these boxes:
* You’re an (active) Instagram user
* You understand how Instagram works and have an idea of how to grow on Instagram
* You have a great command of the English language
* You understand that being proactive helps everyone
* You really do care about (self) improvement
* And you’re a self starter
While having customer support experience is a HUGE bonus for this role, we’re completely prepared to show you the ropes. **Prior customer support experience isn’t necessary for us**, you just need to be prepared to learn and ask questions to make yourself comfortable (don’t be shy).
**Equal Opportunity Employment**
We’re an equal opportunity employer and we encourage everyone to apply. We respect genders, ethnicities, boundaries, friendships, and the human aspect of work.
**How To Get Started**
If you don't have a Hubstaff Talent account, simply make one (it takes 5 minutes) and upload your resumé through there.
Then, if you think we’re a match made in heaven… answer some of the questions below and we'll get back to you within a day or two.
Feel free to keep your application light and conversational :-)