Ecommerce Customer Service Virtual Assistant
Added Jul 24 from Hubstaff
Looking for an Ecommerce Customer Service VA.
Great English skills, grammar has to be perfect.
Reply customer emails about lost parcels, delayed parcels and slow parcels.
Social media moderation such as replying to FB inbox inquiries and hiding negative comments,
Refunds and chargeback management through a third-party payment processor such as Paypal, Stripe etc.
A customer service ambassador managing interactions through Chat, Email and Facebook
Shipping and Freight Tracking through USPS, UPS and FedEX and other forwarding services
Other general administrative duties