Customer Support - Account Management
Added Aug 29 from Hubstaff
**Customer Service / Account Management Lead – Entry Level**
Floranext is the leading independent florist software provider. We offer florist e-commerce and point of sale products to flower shops. We are hiring a for our Customer Service / Account Management team.
Join a group of dedicated team members and help bring more flowers to more people! The position is an entry-level customer service position. We are a remote-work company – the entire company works from locations around the country.
Opportunity to grow with the company, into a unique role based on skills and interest!
**Job – Responsibilities**
* Use remote access application to access customer’s computer for tech assistance
* Assist customers with tech issues with their Floranext Website, Point of Sale, and Proposal software via phone and chat
* Work closely with the team (Customer Service, Product Management, Engineering) to identify and resolve customer issues
**Job – Key Skills**
* Exceptional spoken and written communication ability
* Comfortable learning and working with new technologies
* Some experience with basic computing – e.g. printer setup, remote support
* Recent Graduate or looking to gain experience in the industry
* Enjoy working with people
* Highly organized
* Familiarity with the florist industry and have spent some time working in a flower shop a plus but not required!
Floranext is a remote company – we do not have an office and communicate and collaborate via online tools like Slack and Skype.
If this sounds like you, Please provide your resume, and a brief paragraph telling us about your experience with the florist industry and technology, including your tech experience and an estimate of your desired pay rate.