Part Time Tier 1 Customer Support
Added Aug 31 from Hubstaff
Markasio, the team behind Quiz And Survey Master which is the highest rated quiz and survey plugin for WordPress, is looking for a motivated individual to provide support to users in an efficient and accurate manner. You will be the first person a user meets when they need assistance. You will solve basic user problems and provide support for all assigned areas.
* Answer user questions and requests for assistance in a timely manner using company procedures
* Send complex or technical questions to our developer team
* Follow up with users, provide feedback, and see problems through to resolution
* Use excellent customer service skills and exceed users' expectations
The plugin has extensive documentation (over 40 pages!) and many video tutorials.
This job will be **about 10 hours a week** in the beginning but may grow as the plugin continues to grow.
We currently use Help Scout and Slack so experience with any of those is helpful but not required. Experience with WordPress is helpful but not required. Quality English skills are required as over 75% of our users are English speaking.