Full Time Customer Service Agent

Added Sep 05 from Hubstaff

Job Details:

This is a full time position is responsible for managing the front end of the


business. The person will be called upon to work with a variety of people


and support all office operations. 


Our Customer Experience team represents the brand by providing best-in-class support and managing relationships throughout the inquiry, order, and cleaning process.


**The Job**


- Support our Customer Experience team in providing best-in-class customer service through emails, live chats and phone support.


- Follow-up with customers via email to schedule apartment cleanings.


- Help develop new processes to improve our ability tp optimize each customer's experience


- Work on special projects in other departments based on your interests and company needs


The Qualifications 


- Have excellent written and oral communication skills


- Ability to write and speak in English


- A "no task is too small" attitude


- Required to do outbound calls and verify information of the lead


- Fluent in English; no heavy accent; preferably with experience


- stable DSL connection (mandatory) and reliable USB headset


- Quiet workplace


- Problem-solver who understands how to work with all types of personalities


- High level of intuition and the ability to prioritize multiple tasks simultaneously


- Strong attention to detail and organization skills to the point of neuroticism


- Eager to learn every single day


- Generally awesome


**What We use**


- Slack


- Tawk


- Zendesk


- Grasshopper /Phone.com

So, Not Remote? Let us know!