Full-time Filipino Experienced Social Media Customer Support

Added Sep 07 from Hubstaff

Job Details:

Hey! We’re a fast growing brand from Australia looking for passionate individuals to join our expanding Customer Support team. If you are a team player who has excellent communication skills and enjoys helping people, come be a part of our family and help us develop and grow our brand. You’ve gotta have a sense of humour - As we like to work in a fun, team environment. We’ve kept almost all freelancers we’ve worked with over the past 2 years and pay competitively.

As a part of the Social Media Support Team you are expected to maintain excellence and commitment to quality in every aspect of your work. You will be required to work full-time and will be responsible for your own duties, producing daily/ weekly reports of activities and work closely with the team to ensure we’re succeeding together.


- Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, Instagram, Twitter and other social media channels.

- Handle a wide range of customer issues and challenges.

- Monitor posts and identify trends or threats to the customer experience or our brands.

- Assist in testing out new methods and tools aimed at expediting our support processes.

- Moderate and manage comments and messages via social media.

- Schedule social media postings.

- Interact and engage to social media community.

- Deliver timely and accurate responses to customer questions and requests.

- Provide exceptional customer experience.

- Display a professional, positive, and enthusiastic demeanor to employees and customers.

- Attend weekly catch ups online.


- Excellent interpersonal, written and oral communication skills.

- Strong understanding of social media channels.

- Able to work under pressure in a fast-paced environment.

- Robust record of satisfactory Customer Service experience, including handling difficult and irate customers.

- Available to work days, nights, weekends and overtime.

- Proficient computer and email skills.

- Proficient in MS Office/Google Docs.

- Persuasive Abilities.

- Solid time management skills.

- Strong critical thinking and decision making skills

- Reliable internet connection

- Willingness to grow and learn with the company.

- Knowledge to the following tools: (Trello, Slack, Zendesk,Shopify)

_Please take the following test and send us the result ( No links, only the Initial Letter Result)_




_Website_ - [https://www.grippedfitnessaudio.com/](https://www.grippedfitnessaudio.com/)

_Social Media Channels_

Twitter - [https://twitter.com/GrippedAudio](https://twitter.com/GrippedAudio)

Instagram - [https://www.instagram.com/grippedfitnessaudio/](https://www.instagram.com/grippedfitnessaudio/)

Facebook - [https://www.facebook.com/GrippedFitnessAudio](https://www.facebook.com/GrippedFitnessAudio)

YouTube - [https://www.youtube.com/channel/UCm3owwqExcN0nk7x9sAOgFQ/featured](https://www.youtube.com/channel/UCm3owwqExcN0nk7x9sAOgFQ/featured)

So, Not Remote? Let us know!